AIESEC in Nigeria
|Operations (iCX) TM
Abuja, Federal Capital Territory, Nigeria
Seasonal
Highlights
Managed the end-to-end conversion funnel for incoming exchange participants —from lead generation to realized experience.
Tracked and optimized key conversion KPIs: open applications, matches, approvals, realizations, and completions.
Followed up on leads and guided applicants through selection, matching, approval, and onboarding stages.
Identified and resolved drop-off points in the conversion pipeline to improve throughput and response time.
Collaborated cross-functionally with Marketing, Sales, and Talent Management teams to align attraction strategies and expectation-setting.
Handled stakeholder communication with Exchange Participants (EPs), host entities, and partners.
Collected and analyzed participant feedback to drive continuous improvement in customer experience and retention.
Ensured high-quality exchange delivery and supported preparation activities for incoming participants.